February 6, 2018Lasting Powers of Attorney: Am I entitled to a refund?

LPA / EPA refund

Those who registered a Lasting Power of Attorney (LPA) or an Enduring Power of Attorney (EPA) in England and Wales between April 2013 and March 2017 can claim a partial refund of up to £54 together with 0.5% interest.

How much could I get?

The amounts that can be claimed are as follows:

When you paid the fee Refund for each power of attorney
April to September 2013 £54
October 2013 to March 2014 £34
April 2014 to March 2015 £37
April 2015 to March 2016 £38
April 2016 to March 2017 £45

The 0.5% interest on offer is based on HM Revenue & Customs’ standard tax repayment rate.

There are two types of Lasting Power of Attorney: one for financial decisions and one for health and welfare. The refund is paid for each LPA registered, so some people will get £108 – twice the £54 on offer, plus interest.

If you paid a a reduced fee (a ‘remission’), you’ll be entitled to half the refund.

Why are the Government offering partial refunds?

The reason for the refund is that the Government has decided that you were charged more than was necessary. From 2013 to 2017, the operating costs of the Office of the Public Guardian, which deals with registration, were reduced – but the fees charged (£110 per LPA or EPA) stayed the same. The Government has therefore decided to repay some of the difference.

Who can claim the refund?

You can claim the refund if you are:

  • The ‘Donor’ – this is the person who has made the Lasting Power of Attorney or Enduring Power of Attorney; OR
  • The ‘Attorney’ – this is the person who was appointed by the donor.

However, the refund will always be paid to the Donor. If you were an Attorney for someone who has died, you can still claim the refund but you must make your claim over the phone.

How do I claim?

There are two ways that you can claim:

Check the opening hours at the bottom of this post.

You’ll only need to claim once, even if you made more than one type of Power of Attorney.

How will I be paid?

You’ll need a UK bank account to be paid the refund. If you don’t have one – or if you’re a Court of Protection Deputy – you’ll need to phone 0300 456 0300 to apply (select option six).

How long will it take?

It takes about 10 minutes to claim but you’ll have to wait up to 12 weeks for your claim to be processed and paid.

Should your claim be refused, you can appeal the decision by calling the refunds helpline (0300 456 0300 – option 6).

What if I registered my LPA/EPA after 31st March 2017?

The fees to register an LPA or EPA changed on 1st April 2017. Before that date, the fees were £110 per LPA/EPA. After that date, the fees reduced to £82.

If you paid the old fee of £110 to register an LPA or EPA after 1st April 2017, the difference will be refunded. This refund will be made to the individual who made the payment.

If you paid online before 1st April 2017 but the Office of the Public Guardian received your LPA on or after 1 April, you’ll still be entitled to a refund of the difference between £110 and £82.

More information

Here are the details of the refunds helpline together with their opening hours:

  • Telephone: 0300 456 0300 (choose option 6)
  • Textphone: 0115 934 2778

Opening hours:

  • Monday, Tuesday, Thursday and Friday : 9am to 5pm
  • Wednesday : 10am to 5pm

If you have any questions about the above, please do contact the Refunds helpline rather than April King. You can also email: poarefunds@justice.gsi.gov.uk


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